Privacy Policy

Pow-R-Wall's privacy policy. How we collect, use, and protect your information when you visit our website, submit forms, or order Pow-R-Wall products.

Last updated

Last updated: July 22, 2026

1. Introduction

This Privacy Policy explains how Pow-R-Wall, a brand of Resilient Building Products within Second Mile Companies, collects, uses, and protects information about you when you visit our website at powrwall.com, submit forms, request samples or quotes, or order Pow-R-Wall products and services.

By using our website or submitting information to us, you agree to the practices described in this policy.

2. Information we collect

Information you provide

We collect information you provide directly to us, including:

Contact information (name, email, phone number, mailing address)
Project information (project type, location, size, timeline, application category)
Company or firm name (for builders, architects, and distributors)
Communications you send to us (including messages submitted via contact forms)
Account credentials (if you create an account on our website)

Information collected automatically

When you visit our website, we automatically collect:

IP address and browser type
Device information (operating system, screen resolution)
Pages viewed and time spent on each page
Referring website or search engine
Geographic location (approximate, derived from IP address)

Cookies and tracking

We use cookies, web beacons, and similar tracking technologies to understand how visitors use our website and to improve our services. See our Cookie Policy for details.

3. How we use your information

We use the information we collect to:

Respond to your inquiries, quote requests, and consultation requests
Process and fulfill your orders for Pow-R-Wall products
Provide installation training, engineering support, and ongoing customer service
Send marketing communications (which you can unsubscribe from at any time)
Improve our website, products, and services
Comply with legal obligations
Protect against fraud, security threats, and unauthorized access

4. Information sharing

We do not sell your personal information to third parties.

We may share your information with:

Service providers who help us operate our business (CRM, email marketing, payment processing, hosting)
Pow-R-Wall regional distributors when your inquiry indicates a project in their service area
Resilient Building Products and Second Mile Companies (our parent organizations) for internal business purposes
Legal authorities when required by law or to protect our rights

When we share information with service providers, we require them to protect your information consistent with this policy.

5. Data retention

We retain your information for as long as necessary to provide you with services, fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project information may be retained indefinitely for warranty, support, and engineering documentation purposes.

6. Your rights

If you are a California resident

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information we collect and how we use it
Request deletion of your personal information
Opt out of the sale of personal information (we don't sell personal information)
Receive equal service and pricing whether or not you exercise your rights

To exercise these rights, contact us at sales@powrwall.com.

If you are an EU/UK resident

The General Data Protection Regulation (GDPR) and UK GDPR provide additional rights, including access, correction, deletion, restriction, portability, and objection. To exercise these rights, contact us at sales@powrwall.com.

Our lawful basis for processing depends on the activity:

Performance of a contract (when you order Pow-R-Wall products or services)
Legitimate interests (improving our products, responding to inquiries)
Consent (marketing communications, which you can withdraw at any time)
Legal obligation (tax, accounting, and other regulatory requirements)

7. Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it.

8. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Review their privacy policies before submitting personal information.

10. International data transfers

If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our website, you consent to this transfer.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date. Your continued use of our website after we post changes constitutes acceptance of the updated policy.